PRINT FREQUENTLY ASKED QUESTIONS
What services do you provide?
Gusha Pro offers giclée print services including the manufacture of acrylic face mounts, canvas printing & stretching, giclée printing on archival cotton rag papers, and photo print and artwork scanning and repair work.
What's the difference between acrylic and canvas finishes?
- Canvas finish - a matte, non-reflective finish. They are light and easy to hang. They're also more affordable than acrylic.
- Acrylic finish - a 'glass' like finish, reflective, a very contemporary looking finish. They are heavier which can have implications for hanging and freight.
How long will your acrylic and canvas prints last?
We expect both products to look great for a very long time – 50+ years.
What file format to you normally use when you make a print, is it jpg, raw or some other format?
We use JPEG and TIF formats for printing.
Can I suggest a size for a canvas or do I have to use your sizes as quoted in your price guide? I have a picture I really want to do but I just can’t get it right in your suggested shapes.
Yes we can make custom sizes. We cut the stretcher frames in house to the millimeter. Acrylic panels at custom sizes can be ordered from our supplier (Note that this may slow the completion of your order).
Would it be ok to deliver the file on a usb memory device?
Yes or you can send the files to us online using this Hightail link.
How quickly will my order be completed?
Turnaround for canvas prints is 7-10 days. Acrylic face mounts have a 2 week turnaround.
Is turnaround time dependent on size, i.e. longer time for larger canvases?
Turnaround time is somewhat dependent on size but volume is more likely to increase turnaround time.
How are orders posted? With Australia Post?
For postage to Sydney & Newcastle destinations we use two courier companies who we find extremely reliable. For consignments sent beyond these areas we use an agent who uses a range of couriers (Couriers Please, TNT, etc) dependent on parcel dimensions and delivery destination. We rarely use Australia Post.
I am interested in printing some images on acrylic. I see you have a method to upload the images, so I’d like to know what you require to process the order and also for me to make payment?
We need a JPEG file, your name and a contact phone number. We also need a delivery address if you need prints sen to you. We will email order details back to you with payment instructions. You can pay by Visa or MasterCard over the phone or by direct deposit to our bank account using your internet banking.
How do you ship the canvas mounted on wooden frames?
We wrap them in bubble wrap with protective cardboard corners. We then add protective cardboard to protect against impact. The package is then finished with freight details including the delivery address.
What is your charge for international shipping of rolled prints?
You can calculate rates to various countries using Australia Post. We’ll charge an additional $4.50 for handling and packaging to these rates.
What’s the difference between poster matte and Ilford Pearl?
Poster matte has a matte finish and is slightly cheaper than Ilford Pearl. Poster matte has been selected for cost effective large poster prints. Ilford Pearl has a semi-gloss finish and is a better choice archivally for picture framing. The plastic component of Ilford Pearl provides better rigidity and this paper will last longer and look better over time.
Can you recommend any custom picture framers in Sydney?
Below is a list of picture framers who we've found produce consistent levels of quality and service:
Do you know any websites I can buy the image and you can print and mount it on acrylic for me? I need a rectangular size of at least 100cm long I think.
Some good website to try are:
There are many photos and graphics on these websites. The quality is usually high and photos are available in different resolutions. The size/resolution of photos that you’ll need for good quality printing will need to be approx 3000-3500px (or larger) on the long side.
If I purchased a movie poster print - size approx 27" x 40" (from US - portrait shape) can I get it acrylic mounted?
The short answer is yes we can!
However, there are a few points to consider. When we make the prints to face mount to the acrylic we use a very flat (gloss) paper. The poster you buy may not be as flat on its surface so the poster may not bond as well to the acrylic. This can cause a slight 'haziness' particularly in darker tones. The other thing to realise is that the poster will be trimmed down by approx 5mm on each edge. This may not be too much of a problem as posters usually have generous borders.
Do you have any advice on hanging large prints?
If you have hollow walls made with plasterboard (eg Giproc) then simple, nail in, brass picture hooks are ideal for pictures with a weight of up to 5-6kg. If you have cement walls you have two options. You can drill in and use 6mm plastic wall plugs and then simply add a screw. The second popular option is buying stick on (eg Command brand hooks) strip hooks. For heavier acrylic pictures we recommend a split batten/French cleat style hanging system. This system is included with Gusha acrylic pictures at the larger sizes. Download our guide to picture hanging fixings and options.